MWPO 92"-102" Floor-to-Ceiling Cat Tree TX00132

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Q: Where can I get & how to use coupons?

A: Where can I get coupons: We will hold some events on our website, and the corresponding coupon codes will be displayed on the Banner on the home page, or below the product price by clicking ‘Get’. You can also subscribe to our emails or follow our social media accounts, and we will send you coupons from time to time.

A: How to use coupons: Fill in the coupon code on the checkout page and click ‘Apply’. Please note that some of the sales cannot be used at the same time with certain coupon codes.

Q: When can I receive my orders?

A: The Processing Time will be 3 - 4 business days after we receive your orders. The estimated arrival time of your orders is Processing Time + Shipping Time.

Q: What if I want to return my order?

A: No problem! We offer a 30-days risk-free return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.

If you receive a damaged product, do not throw away the packaging. Please contact us immediately at shop@mwpohome.com. We will deal with it without a doubt.

Maintenance & Cleaning:

The pads are machine washable without detergent in the coldest conditions. After drying, the fibers within the mat need to be manually stretched back to their original shape.Keep the cat tree dry.

Pay attention to the fire.

Keep the cat tree clean for your beloved cat.

Please make sure the size of the product fits your pet before purchasing.